Cancellations & Support
A clear conversation comes first.
Before placing an order
Ask for the cancellation, refund or replacement terms relevant to your specific order. Do not pay until those terms and the full scope are agreed in writing.
Changes before delivery
Contact Moiz promptly if your requirements change or you need to cancel. Available remedies depend on work already completed, approvals and any third-party costs. No universal no-refund or unconditional money-back promise is made.
Problems with a delivery
Describe the issue and provide the order reference. Moiz will compare it with the agreed scope and discuss an appropriate correction or other remedy. Printed proof approval and production stage are relevant to reprint requests.
Canva and subscriptions
Confirm subscription duration, renewal and issue-handling terms before activation. Support from Moiz is distinct from the third-party platform’s policies and subscription term.